Terms and Conditions
General Information
Protocol & Co. is a health service operated by an AHPRA-registered Chinese medicine practitioner Simone Henderson - AHPRA Registration #CMR0002507091. All consultations are conducted in accordance with AHPRA’s advertising and professional conduct guidelines.
All content provided through this website, including articles, consultations, and resources, is for general health information and education. It is not intended to diagnose, treat, cure, or prevent any medical condition. Always consult your primary healthcare provider before making changes to your treatment plan, medications, or supplements.
By booking or purchasing through Protocol & Co., you agree to the terms outlined below.
Bookings and Payments
• Full payment is required at the time of consultation, and a $50 deposit at time of booking to confirm your appointment.
Payments for consultations or via the online shop - are processed via Stripe.
• Consultations are conducted online (telehealth) via a secure, private platform - Zoom.
• Any prescribed supplements or products are optional and charged separately.
Cancellations and Rescheduling
We understand that unexpected changes occur. To respect both your time and other clients, please note:
• 24 hours’ notice is required to reschedule or cancel an appointment.
• Cancellations made with less than 24 hours’ notice will deem the $50 deposit non-refundable.
• Missed appointments (no-shows) will be charged the full consultation fee, which will be required prior to booking the next appointment.
• Appointments can be rescheduled with more than 24 hours without penalty.
If you experience illness or an emergency, please contact us as soon as possible to discuss options.
Refunds
• Refunds are not available for completed consultations.
• Prepaid sessions or packages (if applicable) are non-refundable but may be transferred to another service or person with prior approval.
• Refunds for supplements or products purchased directly through suppliers are required to be followed up with the supplier.
Insurance and Professional Cover
Protocol & Co. practitioners hold current professional indemnity and public liability insurance that meet AHPRA and industry requirements. This insures all consultations and professional advice are delivered under full professional cover for all services.
Private Health Rebates
• Eligible consultations (Initial and follow up) with an AHPRA-registered Chinese medicine practitioner may qualify for private health insurance rebates, depending on your fund and level of cover.
• Please check directly with your private health insurer to confirm your rebate eligibility for acupuncture or Chinese medicine consultations prior to booking.
• Receipts with provider details will be issued for eligible claims. Claims must be done directly through your provider.
Privacy and Confidentiality
All client information is kept strictly confidential and managed in accordance with the Privacy Act 1988 (Cth) and AHPRA’s confidentiality standards.
Personal information will never be shared or sold to third parties.
Professional Scope and Liability
Protocol & Co. practitioners are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and licensed laser operator under Radiation Health Queensland and provide services within the scope of practice of Chinese medicine and advanced skin treatments and advice.
Information and advice are given based on individual presentations and are not a substitute for medical care, diagnosis, or emergency treatment.
If you have urgent or serious health concerns, please contact your GP or emergency services.
Intellectual Property
All content, text, and imagery on this website are the intellectual property of Protocol & Co. and may not be reproduced, copied, or distributed without written consent.
Contact
For questions or changes to your appointment, please contact:
📧 hello@protocolandco.com
🌐 www.protocolandco.com